ONLINE STORE POLICY
Important information
We opened 100% TRUFFLES with one goal in mind: to provide our customers with a fair, satisfying and enjoyable shopping experience. We apply these values ​​to all of our activities and transactions because good service attracts loyal customers. Our store policies are detailed below. Do not hesitate to consult them and contact us for more information!
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Article 1 - Price
The prices displayed are indicated in euros (EUR) all French taxes included (French VAT) excluding the contribution to processing and shipping costs (see Times and costs). In the event of an order to a country other than mainland France, you are the importer of the product (s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of 100% TRUFFLES. They will be your responsibility and are your sole responsibility, both in terms of declarations and payments to the competent authorities and / or bodies in your country. We you
advise you to inquire about these aspects with your local authorities.
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Article 2 - Order
You can order:
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On the Internet
After placing your order, you will receive a confirmation email.
By telephone
0662443985 from mainland France
or 0033 + 0662443985 from abroad.
Monday to Saturday 8:00 a.m. to 8:00 p.m.
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By mail:
100% TRUFFLES
MRS GIADA OLLARI
62 impasse du Tilleul
67310 DAHLENHEIM
FRANCE
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A detailed invoice will be attached to each order.
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Article 3 - Validation
You declare that you have read and accepted these General Conditions of Sale before placing your order. The validation of your order therefore implies acceptance of these General Conditions of Sale.
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Article 4 - Products
Our product offers and prices are valid while stocks last.
The mentioned weight of fresh truffles is the weight calculated at the packaging. However, the buyer should be informed that as a fresh mushroom, the truffle may experience weight loss of up to 4% per day of transit. The carrier's stamp will be proof of the date of collection.
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Article 5 - Delivery
All our packages are sent with tracking, by UPS transport or by La Poste Colissimo for normal delivery and Chronopost (see Chronofresh) for express delivery.
Delivery will be made in 72 hours maximum after depositing the package with our carriers.
The delivery times agreed by the company are only indicative; any delays would not give the buyer the right to notify the termination of the order, to refuse the goods or to claim damages. The merchandise travels at the risk and peril of the recipient.
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Article 6 - Payment
The payment of your purchases is made by:
* Credit card: Carte Bleue, Visa or MasterCard (secure online payment from Crédit Agricole)
* Bank transfer to Miss OLLARI GIADA's account
IBAN (International bank account number)
FR76 1720 6000 4593 0190 7249 337
BIC code (Bank Identification Code) - SWIFT code AGRIFRPP872
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The products remain the 100% TRUFFLE property until full payment of the price.
In the event of late payment in commercial transactions, the law of March 22, 2012 on the simplification of the law establishes, as of January 1, 2013, a lump sum compensation for recovery costs. The creditor may claim in addition to the late penalties due as of right, this lump sum compensation, the amount of which is fixed by decree at 40 €.
Article 7 - Security
Our site is subject to a security system to protect as effectively as possible all sensitive data related to means of payment. 100% TRUFFLES guarantees you a risk-free and confident purchase. Your bank details are encrypted and transmitted directly via a secure connection to Crédit Agricole. Crédit Agricole uses SSL technology (128-bit encryption) to guarantee a secure transaction when paying by credit card. 100% TRUFFLES does not have access to your credit card number at any time. Crédit Agricole acts as a trusted third party.
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Article 9 - Satisfied or refunded
You have the right of withdrawal of fourteen (14) days from receipt, provided for by law, to return the items to us without having to justify a reason. The return costs will then be at your expense, and only the price of the product (s) purchased will be refunded. The products must be returned in their original condition and accompanied by a copy of the invoice. Items returned incomplete, damaged, damaged or soiled by the customer are not taken back.
When you have entered into a purchase (contract), you normally have to go through with it. However, in certain circumstances for distance selling, the law gives you a way out. For the more and more widespread distance selling, the law gives rise to a protective regime for the consumer. You have a 14-day withdrawal period. However, not all products are affected by this provision. It excludes, in particular, perishable foodstuffs (fresh truffles).
You can also change your mind and cancel the sale if the seller does not fulfill his main obligation, that is to say in the event of failure to deliver or in the event of a delay in delivery exceeding 7 days. From the date scheduled for delivery, you have 60 days to notify your decision. we no longer speak of withdrawal but of automatic resolution; this means that the contract and its effects are annihilated.
Article 10 - Liability
The products offered comply with current French legislation. The responsibility of 100% TRUFFES cannot be engaged in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products you plan to order. Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics. Do not hesitate to contact us in case of doubt or if you would like additional information.
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Article 11 - Protection
The elements contained on this site, in particular the texts, illustrations and photographs cannot be the subject of any use, modification, alteration, partial or total reproduction and more generally of any exploitation without the express agreement of the company 100 % TRUFFLES.
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Article 12 - Applicable law / Disputes
This agreement is subject to French law. The language of this contract is French. Any dispute will fall under the exclusive jurisdiction of the Strasbourg Commercial Court, which has sole jurisdiction, regardless of the place of shipment.
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Article 13 - Personal information
The information and data concerning you are necessary for the management of your order and for our commercial relations. This information and data is kept for security purposes, in order to comply with legal and regulatory obligations and to enable us to improve and personalize the services we offer you and the information we send you.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data. All you have to do is write to us online at giada.ollari@icloud.com or by mail at 100% TRUFFLES - 62 impasse du tilleul - 67310 DAHLENHEIM - France, indicating your name, first name and email address.
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Article 14 - Identification
100% TRUFFLES
GIADA OLLARI,
62 dead end of the lime tree,
67310 DAHLENHEIM, FRANCE
Phone. /: 06 62 44 39 85
- Website: www.100truffes.com - giada.ollari@icloud.com
SIRET: 751 281 452 000 27 (RCS Strasbourg)
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