Faq
What can we do to help you?
At 100% TRUFFLES, the complete satisfaction of our customers is our top priority. Check out the list of Frequently Asked Questions to get the answers you're looking for. Contact us if you have any further questions!
HOW IS THE DELIVERY GOING?
All our packages are sent with tracking, by UPS transport or by La Poste Colissimo for normal delivery and Chronopost (see Chronofresh) for express delivery.
DO YOU OFFER GIFT CARDS?
Soon we are working on it.
WHAT ARE THE PAYMENT OPTIONS AVAILABLE ?
Payment by credit card or bank transfer.
Our site is subject to a security system to protect as effectively as possible all sensitive data related to means of payment. 100% TRUFFLES guarantees you a risk-free and confident purchase. Your bank details are encrypted and transmitted directly via a secure connection to Crédit Agricole. Crédit Agricole uses SSL technology (128-bit encryption) to guarantee a secure transaction when paying by credit card. 100% TRUFFLES does not have access to your credit card number at any time. Crédit Agricole acts as a trusted third party.
For more information, please go to the "Online Store Policies" section by clicking "More" in the menu.
WHAT IS YOUR RETURN POLICY ?
Please contact us as soon as possible if you notice a problem with the goods.
You have the right of withdrawal of fourteen (14) days from receipt, provided for by law, to return the items to us without having to justify a reason. The return costs will then be at your expense, and only the price of the product (s) purchased will be refunded. The products must be returned in their original condition and accompanied by a copy of the invoice. Items returned incomplete, damaged, damaged or soiled by the customer are not taken back.
When you have entered into a purchase (contract), you normally have to go through with it. However, in certain circumstances for distance selling, the law gives you a way out. For the more and more widespread distance selling, the law gives rise to a protective regime for the consumer. You have a 14-day withdrawal period. However, not all products are affected by this provision. It excludes, in particular, perishable foodstuffs (fresh truffles).
You can also change your mind and cancel the sale if the seller does not fulfill his main obligation, that is to say in the event of failure to deliver or in the event of a delay in delivery exceeding 7 days. From the date scheduled for delivery, you have 60 days to notify your decision. we no longer speak of withdrawal but of automatic resolution; this means that the contract and its effects are annihilated.